Cookie Policy

Cookies are small files stored on your device when you visit a website. Similar technologies, such as local storage and pixels, can also remember settings, support security, measure website use, or help services work correctly.

• Strictly necessary cookies: used to load the website, keep pages secure, remember basic choices, prevent misuse, and support admin sign-in sessions.
• Authentication cookies: used by authorised ClickPay staff to access the private admin area and manage rates, agent locations, and approved content.
• Security cookies and logs: used to protect the website, detect suspicious activity, and support fraud prevention and service integrity.
• Preference cookies: used if the website later offers optional language, display, or consent preferences.
• Analytics cookies: used only where enabled and, where required, with consent to understand website performance and improve customer support journeys.
• Marketing cookies: used only where enabled and, where required, with consent. ClickPay does not need marketing cookies for core remittance support.

Some cookies are necessary so authorised staff can manage daily rates and agent locator information securely. These cookies help maintain sessions, refresh authentication, and reduce unauthorised access risk.

Customers do not need to accept optional cookies to view public rate information, read policy pages, or use the public agent locator.

ClickPay may use trusted providers for hosting, security, authentication, maps, analytics, support tools, or portal access. These services may set cookies when their features are used. For example, opening map links or the Agent Portal may take you to a third-party or partner-managed environment with its own cookie controls.

Strictly necessary cookies do not require consent because the website or admin service cannot work properly without them. Optional analytics or marketing cookies should only be used where the required consent has been obtained.

If ClickPay adds optional cookies to this website, the cookie controls should explain what they do and allow you to accept, reject, or change your choice where required.

You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may cause secure pages, admin access, forms, or other website features to stop working correctly.

For cookies set by external services, you may need to use that provider's settings or your browser's privacy controls.

ClickPay may update this cookie policy when website features, providers, cookie categories, or legal requirements change. The latest version will be published on this page.