Privacy Policy

ClickPay LTD, registered in England and Wales with company number 09679014, is responsible for personal information processed through this website and ClickPay service channels.

You can contact ClickPay using the details on the Contact page if you have questions about this policy or how your information is used.

• Identity details such as name, date of birth, nationality, identity document information, and verification results.
• Contact details such as address, email address, phone number, and preferred support channel.
• Transfer details such as amount, currency, rate shown, payout method, transfer purpose, source of funds, recipient details, and transaction references.
• Recipient information needed to process or support a transfer, such as recipient name, contact details, destination, and payout details.
• Business and agent information such as trading name, company details, branch addresses, authorised users, portal access records, and operational notes.
• Technical information such as IP address, device type, browser, cookie identifiers, security logs, and website usage data.
• Communications with ClickPay, including support requests, complaints, call notes, emails, and documents you provide.

ClickPay uses personal information to provide remittance support, confirm transaction details, verify customers and agents, prevent fraud, maintain security, support customers, manage complaints, keep records, and improve website and operational services.

We may also use information to meet legal and regulatory obligations, including anti-money laundering, counter-terrorist financing, sanctions screening, fraud prevention, tax, accounting, and payment-service record keeping requirements.

• Contract: to take steps requested by you and provide transfer-related services.
• Legal obligation: to complete required verification, screening, reporting, record keeping, and complaint handling.
• Legitimate interests: to protect customers, prevent misuse, secure the website, manage agents, improve services, and operate the business responsibly.
• Consent: where required for optional cookies, marketing, or other optional activity. You can withdraw consent where processing relies on consent.

ClickPay may share information where necessary with payout partners, agent partners, banks, payment processors, identity verification providers, fraud prevention and sanctions screening providers, IT and hosting suppliers, professional advisers, regulators, law enforcement, courts, ombudsman services, or other parties where legally required.

We do not sell personal information. Partners and suppliers should only use information for the service, legal, security, or support purpose for which it is shared.

Remittance services often involve countries outside the UK. Recipient details and transfer information may need to be shared with payout partners or agents in the destination country so the transfer can be processed, paid out, investigated, or supported.

Where UK data protection law requires safeguards for international transfers, ClickPay will use appropriate measures such as contractual protections, risk assessment, or another lawful transfer mechanism.

ClickPay keeps personal information only for as long as needed for the purpose collected, including service delivery, legal obligations, dispute resolution, security, accounting, and audit needs.

Remittance, verification, and anti-money laundering records may need to be kept for at least five years after the relevant transaction or business relationship, or longer where required by law, investigation, dispute, or regulator request.

ClickPay uses technical and organisational measures designed to protect personal information, including access controls, secure authentication, operational procedures, and supplier controls. No website or communication channel is completely risk free, so customers and agents should keep credentials secure and report suspected misuse promptly.

Depending on the circumstances, you may have rights to access your personal information, correct inaccurate information, request deletion, restrict processing, object to processing, request portability, and withdraw consent where consent is the lawful basis.

Some rights may be limited where ClickPay must keep or use information for legal, regulatory, security, fraud prevention, complaint handling, or transaction record reasons.

If you are concerned about how ClickPay uses your information, contact ClickPay first so the issue can be reviewed. You also have the right to complain to the UK Information Commissioner's Office.

ClickPay may update this privacy policy when services, legal requirements, suppliers, or data practices change. The latest version will be published on this page.