Terms and Conditions

ClickPay LTD is a company registered in England and Wales with company number 09679014 and registered office at 64 High Street, London, United Kingdom, NW10 4SJ.

This website provides information about ClickPay services, daily exchange rate visibility, agent support, and customer guidance. It does not by itself create a transfer contract. A transfer is only accepted when ClickPay confirms the transaction details through the relevant service channel.

• You must provide accurate, complete, and current information when using ClickPay services.
• You must not use the website or any ClickPay service for fraud, sanctions evasion, money laundering, terrorist financing, illegal goods or services, or any unlawful purpose.
• ClickPay may refuse, delay, suspend, or cancel access where information is incomplete, verification is outstanding, risk checks require review, or legal obligations require action.

The website may display a daily GBP to USD exchange rate and a calculator estimate. Rates, fees, payout amounts, and availability can change and are not final until confirmed before the transfer is accepted.

Any displayed estimate may depend on receive country, payout partner, receive method, transfer amount, timing, verification checks, and operational availability. You should review the final confirmed details before proceeding.

ClickPay may request identity documents, address information, source of funds information, transfer purpose, recipient details, business information, or other supporting documents. These checks help ClickPay meet anti-money laundering, counter-terrorist financing, sanctions, fraud prevention, and payment-service obligations.

If requested information is not provided, or if checks cannot be completed, ClickPay may decline or cancel the service.

You are responsible for checking recipient names, contact details, payout details, destination information, and transfer amount before confirmation. Incorrect details may cause delay, rejection, failed payout, or funds being sent to the wrong recipient.

ClickPay may contact you for corrections or additional information. Payout availability depends on the destination and the partner network at the time of processing.

Transfers can be delayed by verification checks, partner availability, banking cut-off times, public holidays, inaccurate details, technical issues, or legal and compliance reviews.

Cancellation and refund options depend on whether the transfer has been accepted, processed, paid out, rejected by a partner, or cancelled by ClickPay. If you believe a transfer should be cancelled, contact ClickPay support as soon as possible with the transfer reference.

Agents and business partners must follow ClickPay procedures, use authorised portal access only, protect customer data, keep records accurate, support verification requirements, and escalate suspicious or unusual activity promptly.

Agent locations shown on the website are for customer convenience. Opening hours, services, and availability may change. Customers should check with the relevant agent before travelling.

If something goes wrong, contact ClickPay support with your name, transfer reference, contact details, and a clear description of the issue. ClickPay will review the matter and explain the next step.

For eligible payment-service complaints, relevant complaint handling rules may apply, including response times and escalation rights. The exact route depends on the service provided and the customer category.

ClickPay aims to keep website information accurate and current, but operational details may change. The website is provided for general information and service support. It should not be treated as financial, legal, tax, or investment advice.

ClickPay is not responsible for losses caused by inaccurate information supplied by a customer, unauthorised use of credentials, third-party outages, partner delays, events outside reasonable control, or use of the website contrary to these terms.

ClickPay may update these terms to reflect service changes, legal requirements, operational updates, or customer support improvements. The latest version will be published on this page.

These website terms are governed by the laws of England and Wales. Courts in England and Wales will have jurisdiction, unless applicable consumer law gives you mandatory rights in another jurisdiction.